Privacy Policy

Last Updated: May 2026

At Cleaner Hive ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you use www.cleanerhive.co.uk (the "Platform").

1. Information We Collect

We collect information directly from you when you register for an account, request a quote, or create a business profile. This includes:

• For Customers: Name, email address, phone number, location/town, job details, and any photographs you voluntarily upload when requesting a cleaning quote.
• For Professionals: Company name, contact details, business locations, service offerings, website/social media links, portfolio images, and pricing information submitted in response to quotes.
• Automatically Collected Data: When you visit the Platform, we may automatically collect standard log data, including your IP address, browser type, and information regarding how you interact with our website (such as counting clicks on business profiles).

2. How We Use Your Information

We use the information we collect to operate and improve our marketplace. Specifically, we use your data to:

• Connect customers with local cleaning professionals.
• Transmit quote requests, job details, and photos to relevant local businesses.
• Display public directory profiles for registered cleaning professionals.
• Send platform notifications, such as quote alerts and direct messages.
• Provide performance analytics to professionals (e.g., tracking profile views and website clicks).
• Protect against fraudulent accounts, spam, and unauthorized access.

Our Lawful Basis: Under the UK GDPR, the lawful bases we rely on for processing this information are:

• (a) Your consent (e.g., when you agree to our terms or opt-in to marketing). You can remove your consent at any time by contacting us.
• (b) We have a contractual obligation (e.g., to connect customers with cleaners as requested).
• (c) We have a legitimate interest (e.g., improving our platform and preventing fraud).

3. How We Share Your Information

To facilitate our service, your information is shared in the following ways:

• Quote Broadcasting: When a customer submits a quote request, their job details, location, and photos are shared securely with matching professionals on the Platform so they can provide an accurate price.
• Accepted Quotes & Direct Messages: If a customer accepts a quote or sends a direct message, their contact information (email and phone number) is shared with that specific professional to arrange the service.
• Public Profiles: Information provided by professionals for their directory listing (company name, descriptions, services, social links) is visible to the public.
• Service Providers: We may share your data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (such as web hosting providers, email delivery services, and analytics tools), provided those parties agree to keep this information confidential and comply with UK GDPR.
• Legal Requirements: We may disclose your information where required to do so by law or subpoena.

4. Data Security

We implement appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. How Long We Keep Your Data

We securely store your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you delete your account using the tools provided on your dashboard, your profile, active broadcasts, and message history are permanently erased from our active databases. We may retain certain data (such as transaction records or consent logs) for a longer period if required by UK tax or legal obligations.

6. Your Data Protection Rights

Depending on your location (such as under UK GDPR), you have the right to:

• Request access to the personal data we hold about you.
• Request that we correct any inaccurate or incomplete data.
• Request the erasure of your personal data (e.g., deleting your account).
• Object to or restrict the processing of your data.

To exercise any of these rights, please contact us using the details below.

If you have any concerns about our use of your personal information, you can make a complaint to us at info@cleanerhive.co.uk. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

7. Cookies

We use cookies and similar tracking technologies to track the activity on our Platform (such as keeping you logged into your account) and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.